Last update: May 14, 2025
Welcome to fantasiaflows.com (“FantasiaFlows”, “we”, “us”, “our”)!
We are dedicated to protecting your privacy and ensuring that your personal data is processed in a secure and transparent manner. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (“GDPR”).
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your data as described. If you have any questions, feel free to contact us using the information below.
2. Data Controller
The entity responsible for your personal data processing is:
- Company Name: DEVALENIUS LTD
- Company Number: 16391491
- Address: 30 Bruton Way 2nd Floor, London, United Kingdom, W13 0BY
- Email: info@fantasiaflows.com
We determine how and why your personal data is processed and ensure its protection. If you have any questions regarding the processing of your data, please contact us.
3. Methods of Data Collection
We collect personal data through:
- Direct Collection: Data you provide when registering, communicating with us, or using our services.
- Automated Collection: Data collected through cookies and tracking technologies.
- Third-Party Sources: Data received from service providers, regulators, or publicly available sources.
4. Categories of Personal Data We Process
We may collect and process the following types of personal data:
- Contact Information: Name, email, phone, address.
- Account Information: Profile ID, passwords, settings, and content shared.
- Identity Data: Full name, date of birth, ID numbers, identification documents.
- User-Generated Content: Data you upload, such as text and media.
- Legal Data: Information for compliance with legal obligations (AML, KYC).
- Transaction Data: Payment details, purchase history, billing info.
- Payment Information: Bank details, payment history, card info.
- Communication Logs: Emails, chats, call records.
- Marketing Data: Preferences for marketing communications and surveys.
- Technical Data: Device info, IP addresses, cookies, usage statistics.
- Customer Support Information: Inquiries and support-related data.
If you have any questions about the data we process, feel free to contact us.
5. Mandatory and Optional Data
Some data is required for us to provide services, while others are optional. You are free to manage or update your optional data through your account settings or browser settings.
6. Legal Grounds for Processing
We process personal data based on the following legal grounds:
(a) Account Management: To establish and administer your user account, ensuring you have access to our services and can utilize them effectively. (Legal Basis: Performance of a contract)
(b) Provision of Services: To deliver the services you have requested, ensuring their efficiency and alignment with your needs. (Legal Basis: Performance of a contract)
(c) Identity Verification: To confirm your identity and secure your account, thereby safeguarding against fraud and unauthorized access. (Legal Basis: Compliance with a legal obligation, Legitimate interests)
(d) Legal Compliance: To ensure adherence to applicable laws and regulations, including those related to anti-money laundering (AML), counter-terrorist financing (CFT), know-your-customer (KYC), and other relevant legal requirements. (Legal Basis: Compliance with a legal obligation, Performance of a public task).
(e) Order Fulfillment: To process and complete your orders, including the efficient handling of payments and delivery of goods or services. (Legal Basis: Performance of a contract)
(f) Transaction Management: To manage and facilitate transactions, ensuring their accuracy, security, and compliance with applicable standards. (Legal Basis: Performance of a contract, Legitimate interests)
(g) Risk Management: To assess, monitor, and manage business risks, ensuring the continued smooth operation of our services. (Legal Basis: Performance of a contract, Compliance with a legal obligation, Legitimate interests)
(h) Customer Communication: To engage with you regarding your account, provide customer support, and address any inquiries or issues you may have. (Legal Basis: Performance of a contract, Legitimate interests)
(i) Marketing: To send you marketing communications and personalized content tailored to your preferences, subject to your consent. (Legal Basis: Consent, Legitimate interests)
(j) Fraud Prevention: To detect, prevent, and respond to fraud and other unlawful activities, thereby protecting both our services and your data. (Legal Basis: Compliance with a legal obligation, Legitimate interests)
(k) Security: To safeguard our information systems and assets from unauthorized access, ensuring the integrity and confidentiality of data. (Legal Basis: Performance of a contract, Compliance with a legal obligation, Legitimate interests)
(l) Technical Support: To diagnose and resolve technical issues, maintaining the functionality, stability, and reliability of our services. (Legal Basis: Performance of a contract)
(m) Service Improvement: To enhance, refine, and develop our services based on user feedback, behavior, and usage patterns, ensuring they continue to meet your evolving needs. (Legal Basis: Legitimate interests)
(n) Dispute Resolution: To manage and resolve any legal claims or disputes, protecting our legal interests and ensuring compliance with our legal obligations. (Legal Basis: Performance of a contract, Compliance with a legal obligation, Legitimate interests)
7. Data Sharing
We may share your data with service providers (e.g., payment processors) who assist us in delivering services. We do not sell your personal data. Any sharing is done in accordance with legal requirements and proper safeguards.
8. International Data Transfers
Your data may be transferred outside the EU/EEA for processing, and we take appropriate measures to ensure it is protected, including using Standard Contractual Clauses or other legal mechanisms.
9. Data Retention
We retain your personal data only for as long as necessary for the purposes it was collected. For example, data related to legal obligations may be retained for up to five years or longer if required by law.
10. Data Security
We use robust technical and organizational measures to protect your data, including encryption, secure data storage, access control, and regular security assessments. We also partner with trusted providers who maintain high-security standards.
11. Your Data Subject Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct any inaccurate data.
- Right to Erasure: Request deletion of your data, subject to legal exceptions.
- Right to Restrict Processing: Limit the processing of your data.
- Right to Object: Object to processing based on legitimate interests or for marketing purposes.
- Right to Data Portability: Request your data in a machine-readable format and transfer it to another service.
- Right to Withdraw Consent: Withdraw consent for data processing, where applicable.
To exercise any of these rights, please contact us. We may require identification before processing your request.
12. Automated Decision-Making and Profiling
We do not use automated decision-making or profiling that significantly affects you.
13. Complaints
If you are concerned about how we handle your data, please contact us directly. If you are unsatisfied with our response, you can file a complaint with the supervisory authority in your jurisdiction. In England and Wales the relevant authority is the Information Commissioner's Office (ICO).
Contact details:
The Information Commissioner's Office (ICO)
Website: https://ico.org.uk/global/contact-us/
Data protection Complaint Mechanism: https://ico.org.uk/make-a-complaint/data-protection-complaints/?answers=g
Tel: +0303 123 1113
14. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in data processing or legal requirements. The latest version will always be available on our website, and any significant updates will be communicated to you. We encourage you to review the Privacy Policy regularly.
15. Data of Minors
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.
16. User-Generated Content and Sensitive Data
When using our services, you may upload sensitive data. We recommend exercising caution when sharing sensitive information and only uploading data that is necessary. You are responsible for the information you disclose.
17. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: info@fantasiaflows.com
